/* DropForge - Centro assistenza: guide, assistente virtuale e richiesta al team */
.sup{max-width:1280px}
/* le sezioni nascoste restano nascoste anche se hanno un display proprio */
.sup [hidden],.sup[hidden]{display:none!important}
.sup .sup-h1{margin:10px 0 10px}
.sup-h1 em{font-style:normal;background:var(--grad-gold);-webkit-background-clip:text;background-clip:text;color:transparent}
.sup-lead{max-width:640px;font-size:15px;line-height:1.6;color:#D7CFC3}
.sup-sec{margin-top:52px}
.sup-sec + .sub{margin-top:6px}

/* ---------- apertura ---------- */
.sup-hero{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(300px,.85fr);gap:28px;align-items:start;margin-top:4px}
.sup-search{position:relative;margin-top:22px;max-width:620px}
.sup-search-ic{position:absolute;left:18px;top:50%;transform:translateY(-50%);color:var(--gold);pointer-events:none}
.sup-search-ic svg{width:19px;height:19px;display:block}
.sup-search input{width:100%;padding:16px 18px 16px 50px;border-radius:16px;border:1px solid rgba(245,181,68,.28);
  background:linear-gradient(160deg,rgba(255,255,255,.06),rgba(255,255,255,.02));color:var(--txt);font-size:14.5px;
  transition:.2s var(--ease)}
.sup-search input:focus{outline:none;border-color:rgba(245,181,68,.6);box-shadow:0 0 0 4px rgba(245,181,68,.09)}
.sup-results{margin-top:10px;max-width:620px;display:flex;flex-direction:column;gap:6px}
.sup-res{display:flex;align-items:center;justify-content:space-between;gap:14px;text-align:left;width:100%;
  padding:12px 16px;border-radius:12px;border:1px solid var(--line);background:var(--panel);color:var(--txt);cursor:pointer;transition:.18s var(--ease)}
.sup-res:hover{border-color:rgba(245,181,68,.45);background:rgba(245,181,68,.07)}
.sup-res b{font-size:13.5px;font-weight:650}
.sup-res span{font-size:11px;color:var(--muted2);white-space:nowrap}
.sup-res-empty{padding:14px 16px;border-radius:12px;border:1px dashed var(--line2);color:var(--muted);font-size:13px;display:flex;gap:12px;align-items:center;flex-wrap:wrap}
.sup-quick{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-top:18px}
.sup-quick > span{font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:var(--muted2);font-weight:700;margin-right:4px}
.sup-chip{padding:8px 14px;border-radius:999px;border:1px solid var(--line);background:rgba(255,255,255,.03);
  color:#D5CCC0;font-size:12.5px;cursor:pointer;transition:.18s var(--ease)}
.sup-chip:hover{border-color:rgba(245,181,68,.5);color:var(--gold-hi);background:rgba(245,181,68,.08)}

/* ---------- stato della piattaforma ---------- */
.sup-status{padding:20px 22px}
.sup-status-head{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:13.5px}
.sup-status-head b{font-size:13.5px}
.sup-dot-wrap{display:inline-flex;align-items:center;gap:7px;font-size:11px;color:var(--muted2)}
.sup-dot{width:8px;height:8px;border-radius:50%;flex:none;background:var(--muted2)}
.sup-dot.on{background:var(--ok);box-shadow:0 0 0 3px rgba(95,211,154,.16)}
.sup-dot.soon{background:var(--gold);box-shadow:0 0 0 3px rgba(245,181,68,.16)}
.sup-status-rows{margin-top:14px}
.sup-status-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:9px 0;border-bottom:1px solid var(--line);font-size:13px;color:#CFC6B8}
.sup-status-row:last-child{border-bottom:none}
.sup-state{display:inline-flex;align-items:center;gap:8px;font-size:12px;color:var(--muted)}
.sup-response{margin-top:16px;padding:14px 16px;border-radius:14px;border:1px solid rgba(245,181,68,.22);background:rgba(245,181,68,.06)}
.sup-response small{display:block;font-size:10.5px;letter-spacing:.14em;text-transform:uppercase;color:var(--gold);font-weight:700}
.sup-response b{display:block;margin-top:4px;font-size:15px;color:#F4EEE4}
.sup-response p{margin:6px 0 0;font-size:12px;line-height:1.55;color:var(--muted)}

/* ---------- garanzie ---------- */
.sup-trust{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-top:30px}
.sup-trust-i{display:flex;gap:12px;align-items:flex-start;padding:14px 16px;border-radius:14px;border:1px solid var(--line);background:var(--panel)}
.sup-trust-i > span{width:26px;height:26px;flex:none;border-radius:9px;display:grid;place-items:center;background:rgba(245,181,68,.12);color:var(--gold)}
.sup-trust-i svg{width:14px;height:14px}
.sup-trust-i b{display:block;font-size:12.5px;color:#F2EDE4}
.sup-trust-i p{margin:3px 0 0;font-size:11.5px;line-height:1.5;color:var(--muted)}

/* ---------- assistente ---------- */
.sup-bot{margin-top:34px;padding:0;overflow:hidden}
.sup-bot-head{display:flex;align-items:center;gap:14px;padding:16px 22px;border-bottom:1px solid var(--line);
  background:linear-gradient(120deg,rgba(245,181,68,.1),rgba(255,255,255,.01))}
.sup-bot-av{width:38px;height:38px;flex:none;border-radius:12px;display:grid;place-items:center;background:var(--grad-gold);color:#150e04}
.sup-bot-av svg{width:20px;height:20px}
.sup-bot-head > div{flex:1;min-width:0}
.sup-bot-head b{display:block;font-size:14px}
.sup-bot-head small{font-size:11.5px;color:var(--muted)}
.sup-chat{max-height:420px;overflow-y:auto;padding:20px 22px;display:flex;flex-direction:column;gap:14px}
.sup-bubble{display:flex;gap:11px;max-width:86%}
.sup-bubble.me{margin-left:auto;flex-direction:row-reverse}
.sup-bubble-av{width:28px;height:28px;flex:none;border-radius:50%;display:grid;place-items:center;border:1px solid var(--line);background:var(--panel);color:var(--gold)}
.sup-bubble.me .sup-bubble-av{color:#CFC6B8}
.sup-bubble-av svg{width:15px;height:15px}
.sup-bubble-body{padding:13px 16px;border-radius:16px;border:1px solid var(--line);background:rgba(255,255,255,.035);font-size:13.5px;line-height:1.6;color:#E2DACE}
.sup-bubble.me .sup-bubble-body{border-color:rgba(245,181,68,.3);background:rgba(245,181,68,.1)}
.sup-bubble-body p{margin:0}
.sup-bubble-t{display:block;margin:10px 0 4px;font-size:13.5px;color:#F4EEE4}
.sup-thinking{display:flex;align-items:center;gap:5px;color:var(--muted)}
.sup-thinking i{width:5px;height:5px;border-radius:50%;background:var(--gold);animation:supDot 1.2s infinite ease-in-out}
.sup-thinking i:nth-child(2){animation-delay:.15s}
.sup-thinking i:nth-child(3){animation-delay:.3s;margin-right:6px}
@keyframes supDot{0%,80%,100%{opacity:.25;transform:translateY(0)}40%{opacity:1;transform:translateY(-3px)}}
.sup-rel{display:flex;flex-wrap:wrap;gap:8px;align-items:center;margin-top:12px}
.sup-rel small{font-size:10.5px;letter-spacing:.12em;text-transform:uppercase;color:var(--muted2);font-weight:700}
.sup-bot-suggest{display:flex;flex-wrap:wrap;gap:8px;padding:0 22px 14px}
.sup-bot-form{display:flex;gap:10px;padding:14px 22px 18px;border-top:1px solid var(--line)}
.sup-bot-form input{flex:1;min-width:0;padding:13px 16px;border-radius:13px;border:1px solid var(--line);background:rgba(255,255,255,.04);color:var(--txt);font-size:13.5px}
.sup-bot-form input:focus{outline:none;border-color:rgba(245,181,68,.5)}

/* ---------- pulsanti ---------- */
.sup-btn{display:inline-flex;align-items:center;gap:8px;padding:10px 16px;border-radius:12px;cursor:pointer;
  border:1px solid var(--line);background:var(--panel);color:var(--txt);font-weight:600;font-size:13px;
  font-family:inherit;transition:.2s var(--ease);text-decoration:none;white-space:nowrap}
.sup-btn:hover{background:var(--panel2);border-color:var(--line2)}
.sup-btn svg{width:15px;height:15px}
.sup-btn.sm{padding:7px 12px;font-size:12px;border-radius:10px}
.sup-btn.lg{padding:14px 26px;font-size:14.5px;border-radius:14px}
.sup-btn.gold{background:var(--grad-gold);color:#140d03;border-color:rgba(255,217,138,.55);font-weight:700}
.sup-btn.gold:hover{filter:brightness(1.07)}
.sup-btn:disabled{opacity:.5;cursor:not-allowed}

/* ---------- argomenti e guide ---------- */
.sup-cats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-top:20px}
.sup-cat{text-align:left;cursor:pointer;padding:20px;font-family:inherit;color:inherit;transition:.2s var(--ease)}
.sup-cat:hover{border-color:rgba(245,181,68,.4);transform:translateY(-2px)}
.sup-cat-ic{width:38px;height:38px;border-radius:12px;display:grid;place-items:center;background:rgba(245,181,68,.1);color:var(--gold)}
.sup-cat-ic svg{width:19px;height:19px}
.sup-cat b{display:block;margin-top:14px;font-size:14px;color:#F4EEE4}
.sup-cat p{margin:6px 0 0;font-size:12.5px;line-height:1.55;color:var(--muted)}
.sup-cat small{display:inline-flex;align-items:center;gap:6px;margin-top:12px;font-size:11.5px;font-weight:700;color:var(--gold)}
.sup-cat small svg{width:13px;height:13px}
.sup-catpanel{margin-top:20px}
.sup-catpanel-head{display:flex;align-items:center;gap:16px;margin-bottom:16px;flex-wrap:wrap}
.sup-catpanel-head b{display:block;font-size:15px}
.sup-catpanel-head span{font-size:12.5px;color:var(--muted)}
.sup-art{border:1px solid var(--line);border-radius:14px;background:var(--panel);margin-bottom:10px;overflow:hidden}
.sup-art[open]{border-color:rgba(245,181,68,.32);background:rgba(245,181,68,.05)}
.sup-art summary{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:15px 18px;cursor:pointer;
  font-size:13.8px;font-weight:650;color:#EFE8DC;list-style:none}
.sup-art summary::-webkit-details-marker{display:none}
.sup-art summary i{width:11px;height:11px;flex:none;border-right:2px solid var(--gold);border-bottom:2px solid var(--gold);
  transform:rotate(45deg);transition:transform .2s var(--ease);margin-right:4px}
.sup-art[open] summary i{transform:rotate(-135deg)}
.sup-art-body{padding:0 18px 18px}
.sup-art-lead{margin:0 0 10px;font-size:13.5px;line-height:1.6;color:#D9D1C5}
.sup-steps{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:7px;font-size:13px;line-height:1.6;color:#C7BEB1}
.sup-steps li::marker{color:var(--gold);font-weight:700}
.sup-tip{margin:12px 0 0;padding:11px 14px;border-radius:11px;border:1px solid rgba(245,181,68,.2);background:rgba(245,181,68,.06);
  font-size:12.5px;line-height:1.55;color:#D9CFBF}
.sup-art-foot{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-top:16px}
.sup-useful{display:inline-flex;flex-wrap:wrap;align-items:center;gap:8px;margin-left:auto;font-size:12px;color:var(--muted)}
.sup-useful b{font-weight:600;font-size:12px;color:var(--muted)}

/* ---------- reparti ---------- */
.sup-depts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin-top:20px}
.sup-dept{padding:18px 20px;display:flex;flex-direction:column}
.sup-dept b{font-size:13.5px;color:#F4EEE4}
.sup-dept p{margin:6px 0 10px;font-size:12.3px;line-height:1.55;color:var(--muted);flex:1}
.sup-mail{font-size:12px;color:var(--gold);text-decoration:none;word-break:break-all}
.sup-mail:hover{text-decoration:underline}
.sup-dept-act{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}

/* ---------- modulo ---------- */
.sup-form-wrap{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(280px,.8fr);gap:20px;margin-top:52px;align-items:start}
.sup-form{padding:26px}
.sup-form .field{margin-top:16px}
.sup-form .field label{display:block;font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:var(--muted2);margin-bottom:6px;font-weight:700}
.sup-form input,.sup-form select,.sup-form textarea{width:100%;padding:12px 14px;border-radius:12px;border:1px solid var(--line);
  background:rgba(255,255,255,.04);color:var(--txt);font-size:13.5px;font-family:inherit}
.sup-form input:focus,.sup-form select:focus,.sup-form textarea:focus{outline:none;border-color:rgba(245,181,68,.5)}
.sup-form textarea{resize:vertical;min-height:130px;line-height:1.6}
.sup-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.sup-hint{display:block;margin-top:6px;font-size:11.5px;color:var(--muted2)}
.sup-prio{display:flex;gap:8px;flex-wrap:wrap}
.sup-prio button{flex:1;min-width:92px;padding:11px 10px;border-radius:12px;border:1px solid var(--line);background:rgba(255,255,255,.03);
  color:#CFC6B8;font-size:12.5px;font-family:inherit;cursor:pointer;transition:.18s var(--ease)}
.sup-prio button:hover{border-color:var(--line2)}
.sup-prio button.on{background:var(--grad-gold);color:#150e04;border-color:rgba(255,217,138,.6);font-weight:700}
.sup-drop{display:flex;flex-direction:column;align-items:center;gap:6px;padding:20px;border-radius:14px;border:1px dashed var(--line2);
  color:var(--muted);cursor:pointer;text-align:center;transition:.18s var(--ease)}
.sup-drop:hover,.sup-drop.on{border-color:rgba(245,181,68,.55);background:rgba(245,181,68,.05);color:var(--gold-hi)}
.sup-drop svg{width:20px;height:20px}
.sup-drop span{font-size:13px}
.sup-drop small{font-size:11.5px;color:var(--muted2)}
.sup-shot{display:flex;align-items:center;gap:14px;margin-top:4px}
.sup-shot img{width:120px;height:80px;object-fit:cover;border-radius:10px;border:1px solid var(--line)}
.sup-check{display:flex;gap:10px;align-items:flex-start;margin-top:18px;font-size:12.5px;line-height:1.5;color:#C7BEB1;cursor:pointer}
.sup-check input{width:16px;height:16px;flex:none;margin-top:1px;accent-color:#F5B544}
.sup-hp{position:absolute;left:-9999px;width:1px;height:1px;opacity:0}
.sup-privacy{margin:14px 0 0;font-size:11.5px;line-height:1.55;color:var(--muted2)}
.sup-msg{margin-top:14px;padding:12px 14px;border-radius:12px;font-size:13px;line-height:1.55;
  border:1px solid rgba(255,122,107,.45);background:rgba(255,122,107,.09);color:#ffb3aa}
.sup-form button[type=submit]{margin-top:18px;width:100%;justify-content:center}

.sup-side{padding:22px}
.sup-side h3{margin:0 0 12px;font-size:14px}
.sup-before{margin:0;padding-left:18px;display:flex;flex-direction:column;gap:8px;font-size:12.5px;line-height:1.55;color:#C7BEB1}
.sup-before li::marker{color:var(--gold)}
.sup-safe{margin-top:20px;padding:14px 16px;border-radius:14px;border:1px solid rgba(95,211,154,.28);background:rgba(95,211,154,.06)}
.sup-safe b{display:flex;align-items:center;gap:8px;font-size:12.5px;color:#BFE7D2}
.sup-safe b svg{width:15px;height:15px;color:var(--ok)}
.sup-safe p{margin:8px 0 0;font-size:12px;line-height:1.55;color:#A9BDB1}
.sup-legal{display:flex;gap:14px;flex-wrap:wrap;margin-top:10px}
.sup-legal a{font-size:11.5px;color:var(--muted);text-decoration:none}
.sup-legal a:hover{color:var(--gold-hi)}
.sup-login{margin-top:20px;padding-top:18px;border-top:1px solid var(--line)}
.sup-login p{margin:0 0 12px;font-size:12.5px;line-height:1.55;color:var(--muted)}

.sup-done{margin-top:52px;text-align:center;padding:38px 26px}
.sup-done-ic{width:56px;height:56px;margin:0 auto 16px;border-radius:18px;display:grid;place-items:center;
  background:rgba(95,211,154,.12);border:1px solid rgba(95,211,154,.35);color:var(--ok)}
.sup-done-ic svg{width:26px;height:26px}
.sup-done h2{margin:0;font-size:20px}
.sup-done p{margin:10px auto 0;max-width:520px;font-size:13.5px;line-height:1.6;color:#D3CABD}
.sup-done ul{margin:18px auto 20px;max-width:520px;text-align:left;padding-left:20px;display:flex;flex-direction:column;gap:7px;
  font-size:12.5px;line-height:1.55;color:var(--muted)}
.sup-done ul li::marker{color:var(--gold)}

.sup-tickets{display:flex;flex-direction:column;gap:10px;margin-top:18px}
.sup-ticket{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:14px 18px;border-radius:14px;
  border:1px solid var(--line);background:var(--panel)}
.sup-ticket b{display:block;font-size:13.5px;color:#F0E9DD}
.sup-ticket small{display:block;margin-top:4px;font-size:11.5px;color:var(--muted2)}

/* ---------- schermi stretti ---------- */
@media(max-width:1200px){
  .sup-cats,.sup-depts{grid-template-columns:repeat(2,minmax(0,1fr))}
  .sup-trust{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:980px){
  .sup-hero,.sup-form-wrap{grid-template-columns:1fr}
}
@media(max-width:620px){
  .sup-cats,.sup-depts,.sup-trust{grid-template-columns:1fr}
  .sup-row{grid-template-columns:1fr}
  .sup-bubble{max-width:100%}
  .sup-bot-head{flex-wrap:wrap}
  .sup-useful{margin-left:0}
}